Tshirt
Custom Hoodie & Sweat
Custom Bags
Flag
Towel
Custom Scarf
Cap
Brand Story
The Saudi advertising gift company purchased custom supplies for a major local bank event. T-shirts and hats, as event souvenirs, needed to reflect the bank’s brand image. The customer had strict requirements for high-grade materials (premium cotton) and logo color accuracy (gradient close to the bank’s official website) to match the bank’s high-end positioning.
Brand Goals
The customer aimed to enhance the gift quality of the bank event through custom T-shirts and hats. Core goals included ensuring material compliance, precise logo colors, on-time delivery to support the event, and strengthening the bank’s brand recognition via custom supplies.
Challenges
High material and technology requirements: Premium cotton fabric was required, and the gradient logo needed to closely match the bank’s official website color with no obvious deviation, requiring repeated adjustments through sampling.
Quality control and communication issues: After packing, T-shirt washing labels were found to have incorrect composition (100% cotton misprinted as 100% polyester), requiring timely certification to address customer concerns.
Payment and delivery coordination: The customer delayed final payment due to pending terminal payments, requiring a balance between delivery schedule and financial security.
Solutions
Material and technology optimization: Three types of premium cotton fabrics were selected for customer choice. For the gradient logo, color values were compared with the bank’s official website using color-matching software, and color cards were produced. After two samples, the color requirements were finally met.
Quality control issue resolution: Upon discovering the washing label error, a statement including fabric test reports was immediately issued, confirming the T-shirts were 100% cotton, explaining the printing mistake, and committing to improvements, gaining customer understanding.
Payment coordination and delivery: Maintaining frequent communication with the customer, after understanding the terminal payment progress, it was agreed to ship after receiving partial final payment, with the remaining amount settled after delivery to ensure both parties’ interests.
🚩About the Customer
The Saudi advertising gift company specializes in providing custom gift solutions for local enterprises, serving industries such as finance and retail. It has high requirements for product quality, brand accuracy, and supplier response speed.
🚩About Gahumi
Founded in 1994, Gahumi is a comprehensive fabric-printing enterprise integrating product R&D, design, manufacture and sales. We offer a full line of fabric-printing, including towel, golf towel, flag, advertising T Shirt, sports activities item, fans scarf, hats caps, and other election accessories etc.
Based on 31 years' manufacturing experience, we have been exporting products to US, Europe, East Asia, Africa and Middle East. And we have set up long-term partnership with companies from all over the world. Our clients benefit from lower manufacturing costs and time-to-market volume production through over 300 highly qualified staffs and the 3 manufacturing facilities, total 5000 sqm factory, including raw material center, sewing center, full-auto printing center, assembling center.
👋Case Summary
The project’s success lies in patient communication and efficient execution—two samples precisely met material and logo requirements, quick response resolved washing label issues, and flexible coordination balanced payment and delivery. This confirms the key role of listening to customer needs and efficient response in international cooperation.
The Solution
Display finished sample T - shirts of different techniques to enable customers to make intuitive comparisons.
Since cooperating at the Dubai Expo, Gahumi has always responded quickly to our needs. Two samples precisely matched the bank’s logo color and material requirements. The washing label issue was handled professionally, and delivery was ensured despite payment delays—they are trustworthy.
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